This has gone beyond people impersonating service dogs; this dog is a liability risk! Yesterday I pull up to the grocery store, park, and go to get Sterling out. This women is across the aisle form me, and just lets her dog out of her car, not on a leash, in the parking lot. The dog runs over and growls at my dogs, and growls again at Sterling. The women chased him 3 times around the car before she was able to get him back. I start to walk into the store, Tom with me so we can block any further attempts of the dog to get to Sterling. The women follows behind us into the store with her dog unvested, and....OFF LEAD! She stands in line at the coffee shop while the dog wanders freely around, sniffing people and objects, dropping its tennis ball and then diving for it.
I waited by where she was while an employee went to get the manager. I tried to educate this women about the illegality of what she was doing; it is a class B misdemeanor here, and punishable by up to 6 months in jail or a $1000 fine. She did not want to listen to anything I had to say, and kept saying, "No thanks, we are fine." (what?) And then she tells me the dog is going through chemotherapy! Even a qualified person with disabilities should think long and hard about whether to continue working a very sick service dog; it is not fair to the dog!
The manager finally came over and told her she would have to have the dog on a leash or leave, but by that time she was done with her coffee and so left. I talked with the manager, and he said she is in there all the time, with her sometimes being at the check-out stand and the dog being back in produce. She brings him in wet from the dog pond, and he is almost never groomed. They ask her to leave, but she keeps coming back.
I am writing to my local paper, and will hand out ADA briefs at the local stores, any other suggestions?